Why we need a long term care revolution

It is time to take long term care out of the shadows and promote a public debate about the care and support we aspire to in later life rather than  accepting the current institutional models which offer so little choice and control for older citizens. The publication of Key to Care @PaulBurstow  supported by @LGiU is a timely reminder of the challenges confronting the care sector  and I welcome the mention of the need for service design and investing in technology.

I am one of the much maligned baby boomers being blamed by politicians and the media for not being responsible in planning for later life. The obvious question is what exactly I should be planning for  – being warehoused in an institution which may strip me of my dignity, pride and independence?

A blueprint for the redesign of long term care does not yet exist and we lack an overarching vision about how we want our care and support in later life to be provided beyond the institutional model. What are the levers of influence when social care is so complex and fragmented?

I believe our biggest challenge is  bringing  together all the sectors with an interest in improving the quality of later life for older citizens. As an example this includes: NHS health and care sectors, care providers, housing associations, emergency services, the wider social sector, Joseph Rowntree Foundation, Kings Fund and many other think tanks, Care Quality Commission, Telecare providers, Independent Age, International Longevity Centre , Age UK, CarersUK, Design Council, Innovate UK, Nesta, Big Lottery and Nominet Trust who fund social technology projects, Centre for Ageing, universities, technology innovators, different Government Depts: Health, Communities and Local Government, Work and Pensions, Cabinet Office, Business, Innovation & Skills, Innovation Labs and Impact Labs across the UK. (I should add that this is only a small sample of the organisations involved in this area!)

I wonder if all of these bodies have ever sat down together to explore more effective collaborations and how to avoid duplication of effort and resources in basically tackling the same problems?

An honourable mention for  how technologies from other sectors and industries could help address the seemingly intractable problems about  supporting citizens in later life.

There seems to be a gulf between thinking and doing as organisations are unable to turn ideas into actions. Is this because there are so many stakeholders with their own perspectives and priorities sometimes struggling to survive in a competitive funding environment? .

Last week I launched my Long Term Care Revolution Provocation Paper commissioned by Innovate UK to provide an independent perspective about the challenges of developing radically different models of care which will meet the needs and aspirations of older citizens in later life.

 

With many thanks to Paul Taylor  for developing the presentation

If long term care is not fit for purpose how can we revolutionise the system or do we accept that the system is not the best but it is slowly changing and we need to give it time?

The “Ageing” sector is a complex multi million pound industry involving hundreds of organisations and millions of potential beneficiaries. From the @BigLotteryFund £82 million Ageing Better investment to the £50 million being spent creating the new Centre for Ageing Better why has there been so much reluctance to embrace new models of care for older citizens? There are a proliferation of partnerships and alliances exploring this agenda and how to embed social innovation in long term care. It is unclear how they are collaborating to provide a UK overview. Critical messages get lost in the plethora of reports and which often appear to be covering similar areas of concern such as isolation, loneliness. digital participation and the value of older citizens.

The reality is that person centred care will translate from words into everyday reality when we focus on the older citizen and are able to answer the simple questions “what will improve the quality of your life?” and “what care would you like to support you to live a fulfilling life?”

Our ageing population represent a victory for better nutrition, better housing, and the welfare state. People in later life offer wisdom, experience, perspective and a wide range of skill sets and capacities. Why are we not utilising the wealth of knowledge and experience of older people to develop and deliver community services that meet their needs?

We need a cultural mindshift which challenges the idea of older citizens being  “objects of charity” rather than active consumers

How do we change the narrative and think about a future where people look forward to later life with a wide range of choices to live a fulfilling life which is not dependent on health, locality or relationships?

Strangely people aged sixty plus are not one homogeneous group, we are as varied as individuals in any other sector of the population and our different life experiences inform our perspectives as consumers. Older people may have similar needs physically but these do not erase life experiences, preferences and orientations. Older people is not an identity but a statistical category

The budget deficit in health and care seems to have become a race to cut costs and shift responsibilities and places little value on the quality of life of the citizen  requiring long term care. Organisations with a focus on systems and processes are still negotiating block contracts for care services. Services are not being tailored to meet the personal needs, hopes and aspirations of older citizens. There appears to be a focus on medicalising later life care which ignores the health risks associated with loneliness and social exclusion amongst older citizens.

Our society has advanced in all aspects of life socially, medically, economically, technologically, environmentally. These advances have substantially redefined how we live our lives on a daily basis, how we travel (space, air, sea and land), how we communicate, how we work, how we manage our finances, how and what we buy, how we experience leisure and entertainment, and how we educate ourselves.  Yet the institutional principles which form the basis of long term care provision remains completely unaffected by such changes and have failed to develop in-step with these advances.

How do we make organisations culturally ready for moving from institutional thinking to person centred care which recognises how the adoption of digital technology can enhance the care and support available within communities? Digital does not have to mean no human contact. What it can do is free up the time for more face to face contact.

A gentle reminder that baby boomers expectations and aspirations have been shaped by:

1953 Francis Crick and James Watson discovering the structure of DNA.

1963 Martin Luther King Jr. delivers his historic “I Have a Dream” speech

1993 work on the Human Genome Project started

1969 Neil Armstrong becomes the first man to set foot on the moon

1971 Launch of the Open University

1973 Pink Floyd’s The Dark Side of the Moon is released

1998 Google founded

1998 Launch of Apple iMac

2001  Launch of Wikipedia and the first Apple iPod..

2004 Facebook is founded

2006 Twitter was created

A serious question has to be asked about why the NHS and Social Care sectors who currently commission the majority of long term care have been so slow to develop a culture which promotes innovation. Market shaping exercises seem to assume the ‘status quo’ will continue indefinitely which is confirmed by the number of care providers now building new and larger care homes.

It is worth mentioning that my @nominettrust Provocation Paper published in 2013 highlighted how online innovations can enhance social care. Disappointingly I have seen very little mention of this in the Better Care Fund plans and the Care Act implementation.  Frankly I am astounded at the disconnect between what policy makers and care providers think is required in later life and how I see my my future which includes:

Robots as companions: Are we ready? @ManeeshJuneja

“I’d prefer a robot companion to 15 minutes of care by a worker on minimum wage struggling to provide quality care on a zero hour contract.“

Mobility is often a challenge for older citizens. Apart from decent and affordable public transport how could driverless cars keep people connected with their family, friends and the community?

Living choice for older citizens are influenced by standards, regulations, the design of new housing and lifetime homes. What are the options for retrofitting of existing housing stock; shared lives and co-housing. How can we support inclusive communities and neighbourhoods through urban design and planning?Where is the thinking across social care, health and housing about the importance of smart technology enabled homes

There are tough and uncomfortable questions to be discussed to inform the debate about how we can all look forward to a future without fear of being abandoned to a market where vital care and support is determined by our income and locality rather than our needs and personal preferences. We have to address the potential shortfall in both formal and informal carers in the future with more people living on their own who do not have families to support them.

I want a clear vision for the future which offers a coordinated system with many different life choices for citizens in later life. This is not just the responsibility of one sector it needs to engage each and every one of us at local, national and UK wide levels in a public debate about our hopes and aspirations for care in later life.

A substantial number of reports, research and articles informed the development of the Provocation Paper and I will be providing a follow up post which details the background reading.

My personal thanks to @MarkOneinFour  @Trinigyal44 @clarkmike @PaulBromford @ManeeshJuneja whose thinking and generous contributions as critical friends informed the development of the Provocation Paper. 

Keep connected with the debate!

Follow #LTCRevolution on Twitter for the latest debates.

Updated social media analytics and transcripts are available via Symplur @healthhashtags

@clarkmike covered the launch of the Long Term Care Revolution National Launch in the November TelecareLin newsletter.

@PaulBromford calls for radically different views of age and skills in his post A Revolution in Care Requires a Revolution in Thinking

The most powerful need we humans have is to be connected and to remain connected. Social media provides unrivalled opportunities for all of us to contribute to the long term care debate. I would love you to add thoughts, comments and share your dreams about the choices you would like in later life!

Why I value the TelecareLin newsletter

I’d like to share a secret. The reason I can keep up to date with the extraordinary pace of technological innovation across the care, health and housing sectors is because of the excellent TelecareLin newsletter produced every month by Mike Clark.

Launched October 2005, this free monthly newsletter is distributed to 48,000 subscribers in the UK and worldwide via e-mail and archived at www.telecarelin.org.uk. You can find highlights on Rebelmouse (daily) or by following Mike Clark on Twitter (@clarkmike). With over 800 news and events links over the last month this is an incredibly valuable resource. Thank you to Innovate UK (previously the Technology Strategy Board), Knowledge Transfer Network and the Telecare Learning and Improvement Network for funding this important resource.

As an example if you have an interest in digital technology and work in  health, care or housing are you aware of the following events taking place in the next few months? (For the full list have a look at the latest newsletter!)

The Age of No Retirement – 1 to 2 October 2014, London https://www.tradingtimes.org.uk/community/95289715/

Inspiration for Independent Daily Living – marketplace event – Maidenhead, 3 October http://www.healthwatchwam.co.uk/social_inspirations_for_daily_living_public_poster_final.pdf

DHACA Members Day II – 7 October, Liverpool
http://www.eventbrite.co.uk/e/dhaca-members-day-ii-tickets-12753274387

European Telemedicine Conference, Rome – 7-8 October 2014 http://www.telemedicineconference.eu/ehome/index.php?eventid=92707&tabid=201417&

Medicine 2.0 Europe, Malaga 9-11 October 2014 http://www.medicine20congress.com/ocs/index.php/med/med2014b

Next steps for integrating health and social care, and implementing the Better Care Fund, London, 14 October 2014 http://www.westminsterforumprojects.co.uk/forums/event.php?eid=828

Integrated Care Summit 2014 – London 14 October 2014  http://www.kingsfund.org.uk/events/integrated-care-summit-2014

Connected Healthcare – San Diego 14-15 October 2014 http://www.openmobilemedia.com/connected-healthcare-mhealth-usa/

Technology Enhanced Home Care Forum – Manchester 16 October 2014 http://estratevents.wordpress.com/2014/07/22/technology-enhanced-homecare-forum-brings-together-telehealth-expertise-and-innovation/

National Children and Adult Services Conference 2014, Manchester, 29-31 October 2014 http://www.adass.org.uk/ncasc-2014/

The Scottish Centre for Telehealth and Telecare will this year host the Scottish Digital Health & Care Week in conjunction with the Scottish Government’s eHealth and Joint Improvement Team from November 3 – 7 2014.

Scottish Digital Health & Care Conference – 6 November 2014, Edinburgh http://www.sctt.scot.nhs.uk/events/scottish-digital-health-care-conference/

EHI Live – 4-5 November 2014 Birmingham http://www.ehilive.co.uk/

Innovate UK 2014 – London 5-6 November 2014 https://www.innovateuk.org/-/innovate-uk

There is so much talk about the importance of the digital revolution for promoting more integrated care focused on the person, their needs, hopes, aspirations and lifestyle.  What we have not been so good at doing is connecting all the different elements together and offering connected care to the individual, their family and care and support network.

Thanks Mike from one very grateful beneficiary of the knowledge, wisdom and resources you share so generously!

Exciting update about the Advanced Social Work Practice Network on LinkedIn

inspired photoI am delighted to announce that Deona Hooper will be taking over the Advanced Social Work Practice Network on LinkedIn. Deona is the the Founder and Editor-in-Chief of the internationally renowned Social Work Helper Magazine. I have chosen her to be the new guardian of the  of the Advances Social Work Practice Network Group because she shares my vision for the Network  Although I will no longer be the principal owner of the group, I will remain a member and support Deona in helping her grow and continue to meet the needs of this community.

A brief introduction from Deona
“My vision for this group is to continue using an interdisciplinary approach to discussing advance social work practice. I hope this group will serve as a catalyst to spur international debates and discussions on issues affecting social workers globally. Please, feel free to contact me at deona@socialworkhelper.com with any feedback you may have, or if you are interested in being a moderator for the group. I look forward to connecting with all of you.”
In addition Deona has generously agreed to co-facilitate the Network for Professionals Working with Vulnerable Children and Young People group with me.
As Deona says
Although we are on opposite sides of the Atlantic, we saw an opportunity to bridge our talents and passion for digital media and communications into a single forum.

My hope is that collectively we will be able to further advance this international platform to increase the reach of individual group members’ voices as well as your ability to connect with other like minds globally. As practitioners, we often share many of the same barriers and challenges when it comes to protecting vulnerable populations no matter our geographical location.This group serves as a perfect place to help facilitate those conversations. I look forward to taking on a more active role and connecting with each of you.”

 

Many thanks Deona and I look forward to a truly international collaboration!
It is with great sadness that I have to announce that this group will be closing  on the 30th September 2014.  I no longer have the resources to continue to support the group and have decided that now is the time to bring it to a close rather than letting it begin a period of unmanaged decline.

It’s been fascinating over the last four years to have been able to watch this community grow, change, learn and develop. When I started the group there were few social work LinkedIn groups available and I am delighted that there are now so many different group to choose from.

I explored with the College of Social Work the possibility of them running the Network to take it forwards but, due to the lack of resources available to develop the group, they declined the opportunity.

The Network has been managed on a voluntary basis by me since it started and I believe part of it’s success has been approving members in a closed group to ensure the professional ethos is maintained and protected. But the reality is that this undertaking requires time and resources to manage as the College of Social Work rightly pointed out.

I hope very much that at least some of the members will start a similar group with a similar ethos building on the strong and involved community here. I really look forward to watching the direction that you will take it in future.

With all good wishes for the future and thanks for your support of the LinkedIn Advanced Social Work Practice Network.

Shirley

A roundup of Connected Care Camp posts, resources and videos #psicare

I have become aware that in the past few weeks there have been a lot of views of Connected Care Camp posts. I am delighted at the growing and continuing interest in our Care in the Digital Age programme. The Camp was held in December 2013 in collaboration with FutureGov. Prior to the day we invited people to explore the problems and challenges for connected care which had been identified through discussions and the online survey. These included:

Social Isolation and Loneliness

User and patient engagement and the personalisation of services

Information, Advice and Support

Digital Literacy, Inclusion and Technology Barriers

Connected Communities

The challenges of Integrated Care

With an increasing focus in both the Care Act and the Better Care Fund on the use of digital technology I thought it would be helpful to provide a round up of the posts, resources and videos shared before, during and after the event.

Reflections on Connected Care Camp #psicare

Is fragmented information a barrier to #connectedcare? guest post from @PaulBromford

Videos from Connected Care Camp #psicare with thanks to @TomSprints

Can digital technology help make connected care a reality? #psicare

#psicare Connected Care Camp – what are your priorities?

#psicare Can online innovations enhance social care?

Isolation in residential care – a problem to solve at #psicare thanks to @mandy_paine_mbe

Welcome to the Connected Care Camp on 7th December 2013 #psicare

Connected Care Camp survey – what are the priorities?

Introducing the Connected Care Network

The Care in the Digital Age programme was developed to encourage Local Authorities, Health and Wellbeing Boards, Clinical Commissioning Groups and the housing sector to explore and excite staff, service users, carers and volunteers about how social technology can support more connected communities. Do get in touch if you would like to collaborate with us on running this programme in your locality.

#kentdigicare a milestone for connected care? 

Some #HseParty14 highlights

I was delighted to be at @hseparty in Manchester last week. The energy and creativity was in full flow over a very packed two days. Housing, like the health and care sectors, are confronting real challenges in terms of their role and how community services can be delivered most effectively. Thinking differently and exploring the potential of new collaborations and partnerships offers so many opportunities. To get a sense of the diversity of activities and debate have a look at the #hseparty14 Twitter stream.

The #powerplayers14 Awards dinner faithfully recorded by @johnpopham was a real celebration of the growing influence of digital technology and social media across the housing sector.  explains the thinking which informed the Power Players list and the role of super connectors.

 

The housing question time provoked much interest and debate. My feeling is that every event should now include a live streamed question time! Thanks to the excellent panel Anne McCrossan,  Nick AtkinCaroline KingJames Pargetter and to John Popham who suggested the idea and recorded the debate. Definitely worth watching.

http://housingqt.co.uk/

“Co-production is the way forward” and how to communicate through balloons. Lovely lessons from the  Balloon Orchestra Workshop

 

Paul Taylor’s thoughts on “Do Housing Associations need Innovation Labs?” were shared at the Chartered Institute of Housing annual conference which was being held at the same time as House Party. Innovation and new ways of thinking were a constant theme at House Party so it was fascinating to see the debate generated by #dronegate which, in fairness, was only a small element of his presentation.

 

And finally a big thank you to Matt Leach from HACT and Esther Foreman from the Social Change Agency who had the vision and passion to make House Party such a success.

 

 

 

 

 

Join our social conversation at @HseParty on the 25th June

This week I am attending HouseParty the first ever unofficial housing fringe bringing together grassroots housing and social change-makers to explore, showcase and discuss the latest innovations in UK housing and beyond organised by  and . Have a look at the innovative programme and follow  to understand what has inspired  . My one regret is that the health and social care sectors have not seized this opportunity to engage with housing colleagues in addressing the challenges of community engagement and digital inclusion.

On Wednesday 25th June at 9.30  and I will be contributing to   by having a very social conversation and we would love you to join us using the hashtag #socialconvo. Helen, Paul and I come from very different backgrounds but we share a belief  that being social is about sharing generously, creating relationships and seeking new collaborations.

Paul has shared 10 Things We Learned About Behaviours From  in this rather stunning presentation.

 

Our first #socialconvo was held in London where , Paul and I discussed how social media can be used for social good.  As Mark so delightfully puts it “how do you move social media from a broadcasting medium to a space where relationships grow and where, sometimes, magic things happen?”

I have long been a fan of Erik Qualmann and his powerful and very popular videos which provides statistics about the global influence of social media. As Erik says “it is not a question now about whether you should be involved in social media but how well you do it” 

It was great to see Erik respond on Twitter to Paul’s comment that “the clip turns as many CEOs off as it excites”

”   thanks Paul. If you know specific CEOs let me know – I may know them – it will help the next edit”

Just in case you have not seen the latest Socialnomics video!

 

Helen, Paul and I hope you will join us on Wednesday 25th June at 9.30 to explore “How social is your organisation and what investment do you need to make to become an influencer in the increasingly crowded social space?” We welcome your thoughts, comments and questions via #socialconvo!

PS: Congratulations are definitely in order for  who was number one on the #powerplayers14 list and who recently won the local government category of the Digital Leaders 100 Awards.

If you would like to explore the benefits of having a social conversation in your organisation do get in touch!

The #PowerPlayers14 Awards at #HseParty14

shirleyayres:

We are now turning the spotlight away from the #powerplayers14 list and looking for the people and organisations with an interest in the housing sector who are doing something new and making a difference through the use of social technology.

Anybody can make a nomination. All you have to do is to state who you are nominating, the category & the reason. You can post your nomination with a comment in the blog or use Twitter with the hashtag #powerplayers14. Nominations close 5.00 Tuesday 24th June.

Winners will be revealed during the House Party dinner on Tuesday evening from 7.45pm by Paul Taylor and Boris Worrall. and I will be presenting some special awards!

Originally posted on Paul Taylor :

After the excitement generated by #PowerPlayers14 we’ve decided to reflect on peoples contribution to digital housing one final time this year at House Party in Manchester on 24th June.

This is a time of huge change in the public sector and the importance of social and digital technology has never been so important.

Despite the success of #powerplayers14 – the housing sector still has a mountain to climb in embracing new ways of working and thinking. Once you open the door to social media you have begun to change the nature of your organisation. There’s no going back.

We are now turning the spotlight away from the list itself and towards the difference that has been made.  These are awards for the people and organisations who are doing something new and making a difference.

The categories for this year are:

Social Media…

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The Top 50 Digital #PowerPlayers14 in #ukhousing

shirleyayres:

Congratulations to the Top 50 Digital #PowerPlayers14 in #ukhousing it is certainly a fascinating and diverse list. Last year David Cameron was number one, this year @HelReynolds is top of the list. It was a complex and challenging exercise but most importantly it showed how social media is encouraging new and different voices to contribute and inform debates about the role of housing associations in the 21st century. A comment made yesterday at the Housing Goes Digital event offers a wonderful vision. “Housing 2.0 would concentrate on building communities not just houses” I passionately believe that housing, health and social care need to collaborate much more closely to support communities in identifying and building on their strengths. The people recognised in the #powerplayers14 list are at the forefront of thinking differently and radically about how social media could make this can happen. If we undertake this exercise next year I hope there will be a larger number of community voices included. What is becoming very clear is the role of social technology as a game changer in making connected care a reality.

Originally posted on Paul Taylor :

dc-comics-superheros-wallpaper

You want to get to the list don’t you? 

Hold on. It’s coming.  

Before you look at the Top 50 influencers please read this guest post from Shirley Ayres who kindly agreed to collaborate with me on #powerplayers14.

For me…it sums up perfectly what it’s all about….

When the first Power Players 50 list was published I was surprised and complimented to be included.The list was intended as light hearted fun but the interest generated in who was included and why sparked a very lively debate.

I was delighted to be invited by Paul to collaborate on the #powerplayers14 list and we agreed that we needed to widen the criteria. We accept that Klout is an imperfect algorithm so added in scores from PeerIndex. We also invited public nominations. You can read the criteria we used here.

We wanted to create a different kind of list celebrating the diversity of…

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Bridging the Digital Divide

shirleyayres:

I have been giving a lot of thought recently to digital inclusion and this timely post from Brett Sadler sums up the challenges confronting not only housing but also the health and care sectors in a digitally connected society. The pace of technology change is phenomenal and there is an urgent need for a UK wide cross sector digital vision and strategy.

With so many different digital projects, pilots and initiatives underway there is a real risk and cost of duplicating services which may already be provided by another organisation in the local area. The paradox is that we are not using technology effectively to connect the formal and informal resources already available in communities.

About four in 10 people aged 65 and over do not have access to the internet at home while more than five million over-65s have never used the internet. According to academics it would cost £875m to teach the 6.2 million people who lack basic online skills.

The reality is that just getting people online is not the answer. We need to be investing in building connected communities which acknowledge and celebrate the richness of skills and knowledge available in every street in the country which can be harnessed for the good of a community.

Whilst I have some concerns with the recent Policy Exchange report suggesting that access to the internet is a panacea for the wider problems of social isolation and loneliness I do believe that we can use digital technology creatively to build networks of connected support around an individual.

Connected care needs different partnerships and collaborations to transform the delivery of care & support and to bridge the digital divide. The Housing Goes Digital events have really encouraged new thinking in the sector. I would now like to see a series of Care in the Digital Age events which inspire staff and people who use services from across housing, care, health, charities and social enterprises to collaborate in exploring how to embed digital innovations as an integral part of the support available within communities.

I believe that exciting people about the potential for digital technology to improve and enhance the quality of their lives is the way forward for digital inclusion.

Originally posted on Brett Sadler:

ImageI consider myself quite a tech savvy person and I can certainly see the benefits to #ukhousing staff and customers of being digital included, but with digital inclusion being one of my areas of responsibility, tackling this area has been no walk in the park.

I’ve been drafting a digital inclusion strategy for several months now. It’s not that I can’t write the strategy, it’s that technology is changing so fast.

So let’s go back to the start of my journey. When researching the digital inclusion strategy, two quotes jumped out at me:

  • Research has shown that getting someone online can save them an average of £560 a year and has benefits for education, employment and retirement.
  • The introduction of Universal Credit will also mean that going online is the only way to apply for and manage Universal Credit applications for the majority of those in receipt of benefits.

These…

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Why the Bromford Innovation Lab is only recruiting via Twitter

shirleyayres:

The use of social media has an increasingly important role in helping people to collaborate, build relationships, share information and resources and as of today find a job. 

A challenge to conventional recruitment the #BromfordLab recruiting through Twitter has certainly generated a lot of interest. The responses to this very new way of recruiting will be interesting as applicants are being asked to demonstrate their skills, experience and social influence within their relevant communities through web content such as community engagement on social networks, blogs and other searchable publications.

I wonder whether the Open Badges movement a new online standard to recognize and verify learning will become increasingly important as people are able to display their skills and achievements on social networking profiles, job sites and websites.

I was struck by the concerns expressed about people being digitally excluded and Paul Taylor’s response that “the first thing @ConnectBromford do is is to let people know being offline excludes you from job market and that they provide support to help people get online”. I believe every organisation has a responsibility to ensure that their community is digitally included and that digital engagement is seen as a core part of their business.

The social CV is a growing trend and I am inclined to agree with Vala Afshar who pioneered this approach in the US “the future of talent acquisition is being social”

Originally posted on Paul Taylor :

twitter-shortcuts

Imagine a future where you don’t have a CV or resume. A future where your talent and achievements are broken down into tweetable chunks. Your professional life , and a good bit of your personal too, is available online for all to see. You are scored according to your worth and the value of your followers. Your score can determine whether you get that job interview – Me , March 2013 – How Social Media Could Get You Your Next Job 

The first and only time I start a post quoting myself. Honest.

Next week marks the launch of the Bromford Innovation Lab – a new venture that we are very excited about.

What makes it different is the way it will work.

It consists of Lab sessions each lasting 12 weeks and run four times a year. During those 12 weeks we’ll be hosting a number of problems…

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