A roundup of Connected Care Camp posts, resources and videos #psicare

I have become aware that in the past few weeks there have been a lot of views of Connected Care Camp posts. I am delighted at the growing and continuing interest in our Care in the Digital Age programme. The Camp was held in December 2013 in collaboration with FutureGov. Prior to the day we invited people to explore the problems and challenges for connected care which had been identified through discussions and the online survey. These included:

Social Isolation and Loneliness

User and patient engagement and the personalisation of services

Information, Advice and Support

Digital Literacy, Inclusion and Technology Barriers

Connected Communities

The challenges of Integrated Care

With an increasing focus in both the Care Act and the Better Care Fund on the use of digital technology I thought it would be helpful to provide a round up of the posts, resources and videos shared before, during and after the event.

Reflections on Connected Care Camp #psicare

Is fragmented information a barrier to #connectedcare? guest post from @PaulBromford

Videos from Connected Care Camp #psicare with thanks to @TomSprints

Can digital technology help make connected care a reality? #psicare

#psicare Connected Care Camp – what are your priorities?

#psicare Can online innovations enhance social care?

Isolation in residential care – a problem to solve at #psicare thanks to @mandy_paine_mbe

Welcome to the Connected Care Camp on 7th December 2013 #psicare

Connected Care Camp survey – what are the priorities?

Introducing the Connected Care Network

The Care in the Digital Age programme was developed to encourage Local Authorities, Health and Wellbeing Boards, Clinical Commissioning Groups and the housing sector to explore and excite staff, service users, carers and volunteers about how social technology can support more connected communities. Do get in touch if you would like to collaborate with us on running this programme in your locality.

#kentdigicare a milestone for connected care? 

Some #HseParty14 highlights

I was delighted to be at @hseparty in Manchester last week. The energy and creativity was in full flow over a very packed two days. Housing, like the health and care sectors, are confronting real challenges in terms of their role and how community services can be delivered most effectively. Thinking differently and exploring the potential of new collaborations and partnerships offers so many opportunities. To get a sense of the diversity of activities and debate have a look at the #hseparty14 Twitter stream.

The #powerplayers14 Awards dinner faithfully recorded by @johnpopham was a real celebration of the growing influence of digital technology and social media across the housing sector.  explains the thinking which informed the Power Players list and the role of super connectors.

 

The housing question time provoked much interest and debate. My feeling is that every event should now include a live streamed question time! Thanks to the excellent panel Anne McCrossan,  Nick AtkinCaroline KingJames Pargetter and to John Popham who suggested the idea and recorded the debate. Definitely worth watching.

http://housingqt.co.uk/

“Co-production is the way forward” and how to communicate through balloons. Lovely lessons from the  Balloon Orchestra Workshop

 

Paul Taylor’s thoughts on “Do Housing Associations need Innovation Labs?” were shared at the Chartered Institute of Housing annual conference which was being held at the same time as House Party. Innovation and new ways of thinking were a constant theme at House Party so it was fascinating to see the debate generated by #dronegate which, in fairness, was only a small element of his presentation.

 

And finally a big thank you to Matt Leach from HACT and Esther Foreman from the Social Change Agency who had the vision and passion to make House Party such a success.

 

 

 

 

 

Join our social conversation at @HseParty on the 25th June

This week I am attending HouseParty the first ever unofficial housing fringe bringing together grassroots housing and social change-makers to explore, showcase and discuss the latest innovations in UK housing and beyond organised by  and . Have a look at the innovative programme and follow  to understand what has inspired  . My one regret is that the health and social care sectors have not seized this opportunity to engage with housing colleagues in addressing the challenges of community engagement and digital inclusion.

On Wednesday 25th June at 9.30  and I will be contributing to   by having a very social conversation and we would love you to join us using the hashtag #socialconvo. Helen, Paul and I come from very different backgrounds but we share a belief  that being social is about sharing generously, creating relationships and seeking new collaborations.

Paul has shared 10 Things We Learned About Behaviours From  in this rather stunning presentation.

 

Our first #socialconvo was held in London where , Paul and I discussed how social media can be used for social good.  As Mark so delightfully puts it “how do you move social media from a broadcasting medium to a space where relationships grow and where, sometimes, magic things happen?”

I have long been a fan of Erik Qualmann and his powerful and very popular videos which provides statistics about the global influence of social media. As Erik says “it is not a question now about whether you should be involved in social media but how well you do it” 

It was great to see Erik respond on Twitter to Paul’s comment that “the clip turns as many CEOs off as it excites”

”   thanks Paul. If you know specific CEOs let me know – I may know them – it will help the next edit”

Just in case you have not seen the latest Socialnomics video!

 

Helen, Paul and I hope you will join us on Wednesday 25th June at 9.30 to explore “How social is your organisation and what investment do you need to make to become an influencer in the increasingly crowded social space?” We welcome your thoughts, comments and questions via #socialconvo!

PS: Congratulations are definitely in order for  who was number one on the #powerplayers14 list and who recently won the local government category of the Digital Leaders 100 Awards.

If you would like to explore the benefits of having a social conversation in your organisation do get in touch!

The #PowerPlayers14 Awards at #HseParty14

shirleyayres:

We are now turning the spotlight away from the #powerplayers14 list and looking for the people and organisations with an interest in the housing sector who are doing something new and making a difference through the use of social technology.

Anybody can make a nomination. All you have to do is to state who you are nominating, the category & the reason. You can post your nomination with a comment in the blog or use Twitter with the hashtag #powerplayers14. Nominations close 5.00 Tuesday 24th June.

Winners will be revealed during the House Party dinner on Tuesday evening from 7.45pm by Paul Taylor and Boris Worrall. and I will be presenting some special awards!

Originally posted on Paul Taylor :

After the excitement generated by #PowerPlayers14 we’ve decided to reflect on peoples contribution to digital housing one final time this year at House Party in Manchester on 24th June.

This is a time of huge change in the public sector and the importance of social and digital technology has never been so important.

Despite the success of #powerplayers14 – the housing sector still has a mountain to climb in embracing new ways of working and thinking. Once you open the door to social media you have begun to change the nature of your organisation. There’s no going back.

We are now turning the spotlight away from the list itself and towards the difference that has been made.  These are awards for the people and organisations who are doing something new and making a difference.

The categories for this year are:

Social Media…

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The Top 50 Digital #PowerPlayers14 in #ukhousing

shirleyayres:

Congratulations to the Top 50 Digital #PowerPlayers14 in #ukhousing it is certainly a fascinating and diverse list. Last year David Cameron was number one, this year @HelReynolds is top of the list. It was a complex and challenging exercise but most importantly it showed how social media is encouraging new and different voices to contribute and inform debates about the role of housing associations in the 21st century. A comment made yesterday at the Housing Goes Digital event offers a wonderful vision. “Housing 2.0 would concentrate on building communities not just houses” I passionately believe that housing, health and social care need to collaborate much more closely to support communities in identifying and building on their strengths. The people recognised in the #powerplayers14 list are at the forefront of thinking differently and radically about how social media could make this can happen. If we undertake this exercise next year I hope there will be a larger number of community voices included. What is becoming very clear is the role of social technology as a game changer in making connected care a reality.

Originally posted on Paul Taylor :

dc-comics-superheros-wallpaper

You want to get to the list don’t you? 

Hold on. It’s coming.  

Before you look at the Top 50 influencers please read this guest post from Shirley Ayres who kindly agreed to collaborate with me on #powerplayers14.

For me…it sums up perfectly what it’s all about….

When the first Power Players 50 list was published I was surprised and complimented to be included.The list was intended as light hearted fun but the interest generated in who was included and why sparked a very lively debate.

I was delighted to be invited by Paul to collaborate on the #powerplayers14 list and we agreed that we needed to widen the criteria. We accept that Klout is an imperfect algorithm so added in scores from PeerIndex. We also invited public nominations. You can read the criteria we used here.

We wanted to create a different kind of list celebrating the diversity of…

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Bridging the Digital Divide

shirleyayres:

I have been giving a lot of thought recently to digital inclusion and this timely post from Brett Sadler sums up the challenges confronting not only housing but also the health and care sectors in a digitally connected society. The pace of technology change is phenomenal and there is an urgent need for a UK wide cross sector digital vision and strategy.

With so many different digital projects, pilots and initiatives underway there is a real risk and cost of duplicating services which may already be provided by another organisation in the local area. The paradox is that we are not using technology effectively to connect the formal and informal resources already available in communities.

About four in 10 people aged 65 and over do not have access to the internet at home while more than five million over-65s have never used the internet. According to academics it would cost £875m to teach the 6.2 million people who lack basic online skills.

The reality is that just getting people online is not the answer. We need to be investing in building connected communities which acknowledge and celebrate the richness of skills and knowledge available in every street in the country which can be harnessed for the good of a community.

Whilst I have some concerns with the recent Policy Exchange report suggesting that access to the internet is a panacea for the wider problems of social isolation and loneliness I do believe that we can use digital technology creatively to build networks of connected support around an individual.

Connected care needs different partnerships and collaborations to transform the delivery of care & support and to bridge the digital divide. The Housing Goes Digital events have really encouraged new thinking in the sector. I would now like to see a series of Care in the Digital Age events which inspire staff and people who use services from across housing, care, health, charities and social enterprises to collaborate in exploring how to embed digital innovations as an integral part of the support available within communities.

I believe that exciting people about the potential for digital technology to improve and enhance the quality of their lives is the way forward for digital inclusion.

Originally posted on Brett Sadler:

ImageI consider myself quite a tech savvy person and I can certainly see the benefits to #ukhousing staff and customers of being digital included, but with digital inclusion being one of my areas of responsibility, tackling this area has been no walk in the park.

I’ve been drafting a digital inclusion strategy for several months now. It’s not that I can’t write the strategy, it’s that technology is changing so fast.

So let’s go back to the start of my journey. When researching the digital inclusion strategy, two quotes jumped out at me:

  • Research has shown that getting someone online can save them an average of £560 a year and has benefits for education, employment and retirement.
  • The introduction of Universal Credit will also mean that going online is the only way to apply for and manage Universal Credit applications for the majority of those in receipt of benefits.

These…

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Why the Bromford Innovation Lab is only recruiting via Twitter

shirleyayres:

The use of social media has an increasingly important role in helping people to collaborate, build relationships, share information and resources and as of today find a job. 

A challenge to conventional recruitment the #BromfordLab recruiting through Twitter has certainly generated a lot of interest. The responses to this very new way of recruiting will be interesting as applicants are being asked to demonstrate their skills, experience and social influence within their relevant communities through web content such as community engagement on social networks, blogs and other searchable publications.

I wonder whether the Open Badges movement a new online standard to recognize and verify learning will become increasingly important as people are able to display their skills and achievements on social networking profiles, job sites and websites.

I was struck by the concerns expressed about people being digitally excluded and Paul Taylor’s response that “the first thing @ConnectBromford do is is to let people know being offline excludes you from job market and that they provide support to help people get online”. I believe every organisation has a responsibility to ensure that their community is digitally included and that digital engagement is seen as a core part of their business.

The social CV is a growing trend and I am inclined to agree with Vala Afshar who pioneered this approach in the US “the future of talent acquisition is being social”

Originally posted on Paul Taylor :

twitter-shortcuts

Imagine a future where you don’t have a CV or resume. A future where your talent and achievements are broken down into tweetable chunks. Your professional life , and a good bit of your personal too, is available online for all to see. You are scored according to your worth and the value of your followers. Your score can determine whether you get that job interview – Me , March 2013 – How Social Media Could Get You Your Next Job 

The first and only time I start a post quoting myself. Honest.

Next week marks the launch of the Bromford Innovation Lab – a new venture that we are very excited about.

What makes it different is the way it will work.

It consists of Lab sessions each lasting 12 weeks and run four times a year. During those 12 weeks we’ll be hosting a number of problems…

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Social media and social care – thoughts for #becomingvibrance

Today I am giving a presentation at the Vibrance staff conference which is celebrating 25 years of supporting people who are disabled to lead their lives as they wish and to challenge barriers that prevent individual choice and fulfilment. You can follow the event on Twitter  @Vibrance2013 

It is always interesting developing a presentation for an unknown audience some of whom may be very confident using social media and others yet to be convinced that it has any value in their day to day lives. There is just so much to share and a post can only provide a snapshot of my thoughts and all the resources available online.

I love discussing the role and impact of digital with front line staff and people who use care services. For me the #Socialnomics 2014 video by Erik Qualman answers a frequently question asked about why people should take social media seriously.

Source data for the statistics in the video is available in the bookSocialnomics: How Social Media Transforms the Way We Live and Do Business

Facebook has 1.3 billion accounts

YouTube has 1 billion users and 4 billion view a day

Twitter has 243 million monthly active users

Linkedin has 300 million accounts

Instagram has 200 million users

Source: Digital Marketing Ramblings March 2014

The fastest growing demographic on Twitter is the 55-64 year old age bracket. 189 million users of Facebook are only using mobile devices and 25% of smartphone owners aged 18–44 say they can’t recall the last time their smartphone was not next to them.

Digital technology has already changed our lives drastically in the last 10 years, from the way we shop, the way we communicate, the way we find information and even the way we find love. Social networks provide some of the most powerful tools available today for building a sense of belonging, support and sharing. Technology is redefining how care and support is provided in a digitally connected society and the new @LinkMeUp_UK  website is a great example of this

However one of our biggest challenges is the need a major cultural shift which recognises the role of technology in shaping services which are focused around an individual’s needs and aspirations.

Can online innovation enhance social care? As I found out when I was researching my paper for the Nominet Trust the simple answer is yes!

Information is freely shared through social media. For example Netbuddy encourages the swapping practical tips and information on all aspects of supporting people with learning disabilities @netbuddytoptips

 Enabled by Design is a community of people who are passionate about well-designed, everyday products that challenge the one-size-fits-all approach to assistive equipment. Enabled by Design encourages people to share their views and experiences of assistive equipment and post information, reviews and comments. @enabledby

Gig  Buddies links music fans who have a learning disability with other music lovers.  I really like their social media policy written impressively in less than 140 characters. “Stay Up Late actively embraces social media, staff  are asked to engage, experiment, be relevant and take responsibility.”

Care and support in the 21st century requires much more connected thinking across care services, health, housing, education and employment. Technology and social media can help make this happen.

The true value of digital technology really lies in solving a problem, or otherwise helping to improve the quality of our lives. One of the simplest needs  is the ability to stay in touch with family and friends. Digital technology opens up options and enables that contact to be much more immediate. Introducing people to the concept of emails, picture sharing, social networking, and online video calls, such as Skype has many benefits.

This is especially important when families are widely dispersed and require a simple and easy way of keeping in touch and staying connected – whether they are living at home, in residential care, are in hospital or in different parts
of the world. Feeling connected and having supportive social relationships has a strong link to health and longevity. Encouraging wellbeing is an important social challenge facing society as a whole.

There is considerable debate about the role of digital technology in social care. Understandably there are concerns that the use of technology somehow depersonalises what is often a very personal service. I fully accept that technology is not a magic bullet to address all of the complex problems we are confronting as a society. Digital technology cannot and should not replace human contact, kindness, empathy and understanding. But it does allow people to connect in different ways, quickly and easily. Digital technology and social networks provide some of the most powerful tools available today for building a sense of belonging, support and sharing.

Is social media putting the “social” back into care? Have a look at the many care organisations who now have a Twitter presence including .

There are lots of resources online to help you use social media. The Twitter Help centre provides useful guidance and Mashable have produced the Twitter Guide Book.

Useful tips to guide you in developing your own personal social media policy have been produced by Paul Taylor @paulbromford.

 

Social media is an increasingly crowded space – some simple tools ( at least for me they are as a non techie!) to help you manage your online presence

 

Service users and carers rightly expect more autonomy and choice in how services are provided. Digital leadership, motivating staff and creating a culture where people are empowered to do things differently are crucial elements of good engagement.

As Professor Stephen Hawking said, when accepting his AbilityNet ‘Excellence in Accessibility Award’ at the Technology4Good awards September 2012: “Technology is a vital part of human existence. They show us that the right tools in the right hands can help everyone, regardless of our frailties, to achieve our true potential and advance as a civilisation.”

The way forward?

The digital revolution is about people, social networks and connections not the technology

Get the basics right – make it easy for people to connect with you.

Value and respond to feedback, complaints and suggestions to improve your services

An idea does not care who has it – share generously your knowledge, passions and links to resources you have found  useful, enjoyed reading or even just made you smile.

I hope you will be excited as me by the potential offered through social media to create communities of interest, make new connections, share information and resources and let people know about your work. I look forward to welcoming you to this wonderful and connected world!

The Connected Care Network

  • Nurtures innovative approaches to care and support and encourages collaboration and partnership to avoid unnecessary duplication.
  • Is an independent and authoritative voice which promotes investment in new models of care, supporting innovation, technology solutions and economic growth
  • Provides a range of services including the Care in a Digital Age programme, Critical Friend Reviews and support with developing Digital Engagement strategies
  • Published the first Click Guide to Digital Technology for Adult Care because there is a real gap in the market for connecting digital technology with the people and organizations who purchase care and support services. The Guide is now being updated to include another 100 resources.