Tag Archives: Nominet Trust

Digital Innovation and #AgeingBetter

Presentation with thanks to Paul Taylor

I was delighted to be invited by Zoe Pedden creator of the innovative MyChoicePad to share thoughts about Technology in Social Care: Innovation in Adversity at the Wayra UnLtd and Insane Logic Digital Mouthpiece. The event was live streamed and there was a lively discussion on the #innovatecare hashtag.

There are too few opportunities for robust debate about the need for a long term revolution which challenges the traditional institutional models of care. I believe we have to disrupt the current care market because it is just not fit for purpose.

The report today about patients living with dementia being restrained by security guards in hospitals does not give me confidence about the dignified and respectful care we provide for our most vulnerable members of society.

My Long Term Care Revolution paper for Innovate UK highlighted the reality that living longer does not feel like a celebration when care options in later life do not reflect our aspirations and experience of living in a digitally connected world.

In 2013 Nominet Trust published my Provocation Paper exploring the question “Can online innovations can enhance social care?” The simple answer is yes but digital technology on it’s own is not the solution. Technology cannot fix broken systems and digital cannot be just a bolt  on or optional extra  – digital transformation has to be at the heart of every organisation.

Technology and tools help us navigate an increasingly complex world but they will never replace human creativity, empathy and intuition.  We have to understand both the potential and the limitations of what digital technology can offer.

We certainly need better ways to collaborate, signpost, and share knowledge. Connected Care is important to make sense of a complex and fragmented landscape. Innovation in adversity  has to involve care, health, housing, entrepreneurs, the technology industry, innovation funders, the wider social sector, citizens and whole communities.

We seem to have a deficit of imagination about how to build and support the strengths and assets within communities. How can we use technology to support citizens to live more fulfilling lives connected with the people, ideas and activities which are so important to each of us?

In 2013 I asked the question Digital Technology and care – how do we promote more connected thinking?

There is so much potential for digital technology to enable people to make new connections, contribute to person-centred support, develop community networks and new models of care so an obvious question is what is stopping more widespread adoption?f

There is no shortage of innovations in digital technology and millions of pounds are being spent supporting further developments. It is less clear about the application, impact and usage of these innovations. One problem is the limited awareness in the sector and amongst the public about what is available and it’s value. I believe that a big deficit is the lack of a strategic approach to embedding digital technology in the range of options to support people to live more fulfilling lives.

My proposals:

  1. Convene a roundtable for all the funders of digital technology to explore collaboration, sharing practice and a common approach to evaluating and promoting the outcomes and impacts of their investment.
  2. Provide signposts which enable care recipients, their families and carers to find out what technology products and services are available, both through statutory services or to purchase independently.
  3. Create, promote and participate in events that showcase innovations in care which could be adopted by local authorities, the NHS and housing providers.
  4. Map all of the digital community hubs (however defined) which are available to ensure that people have access to local resources. This would also identify areas where there is currently no support available.
  5. Benchmark levels of awareness about technology innovations across the care sector and work with key players to promote and share the benefits of innovation.

Are we making progress? Despite millions of pound given in grants for innovation and digital inclusion, endless reports, numerous conferences and a recognition that digital technology is an integral part of our lives I sometimes feel I am living in a parallel universe to the Ageing Better industry …..

David Wilcox is an intrepid social reporter who has written extensively about Living Well in the Digital Age. He helpfully highlighted that there is no mention in the recent strategy of the Centre for Ageing Better about technology and digital innovation.

From the Big Lottery Fund £82 million investment in Ageing Better to the £50 million endowment creating the Centre for Better Ageing and the diverse Nesta programs it seems there is a proliferation of partnerships exploring how to embed innovation in care but the jury is out about their impact.  Maybe the recently launched Innovate UK £4 million Long Term Care Revolution national challenge will provide some  answers?

The “Ageing” sector is a complex and fragmented  multi million pound industry involving  hundreds of organisations and millions of potential beneficiaries.  How often have you asked if your your product or service could be improved and made assumptions about the problems people really need help solving?

I welcome your ideas about how we can shift from yet more research and reports to innovation with practical and useful outcomes which will improve the quality of life for older people now and in the future! My #AgeingBetter dream encompasses  personalised care driven by technology, smart homes with sensors, robot companions and driverless cars.

Looking 20 years ahead as baby boomers reach the age 80 plus we still have time to plan and get it right. But we have to move from rhetoric and reports to action now!

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#psicare Can online innovations enhance social care?

The simple answer for me is yes whilst I accept that digital technology is not a “magic bullet” I do believe it is important that we explore the potential of  technology to create more personal support and care.

As Professor Stephen Hawking said, when accepting his AbilityNet ‘Excellence in Accessibility Award’ at the Technology4Good awards: “Technology is a vital part of human existence. They show us that the right tools in the right hands can help everyone, regardless of our frailties, to achieve our true potential and advance as a civilisation.”

The posts I have written for Nominet Trust exploring the issues:

Can online innovations enhance social care?

How online personal support networks can promote more integrated care

Why digital inclusion is important for care home residents

How digital technology is supporting people living with dementia

Celebrate & learn from the world’s most inspiring social technology  ventures. Featuring the 2013 Nominet Trust 100

Enjoy!

Disruptive Social Care News and Innovation Video Podcast 20 now online!

Welcome to our twentieth Podcast , we hope that you enjoy it!

Reblogged from the Disruptive Social Care website

Please leave comments and let us have a conversation. Also, come and “Like” us on Facebook if that’s your thing, and follow Shirley and Stuart on Twitter:

Facebook: www.facebook.com/DisruptiveSocialCare
YouTube Channel: www.youtube.com/disruptivesocialcare
Stuart Arnott on Twitter: https://twitter.com/MindingsStu
Shirley Ayres on Twitter: https://twitter.com/ShirleyAyres

Shownotes

Citizen 2013 June 13th London provided the opportunity for a stimulating and provocative discussion about digital engagement and government service in 2013. https://twitter.com/CareQualityComm has over 21,000 followers but only actually follows 215 people. http://citizen-2012.org/

The Kings Fund International Congress on Telehealth and Telecare 2013
http://www.kingsfund.org.uk/events/third-annual-international-congress-telehealth-and-telecare

Challenging comments from George Crooks @NHS24 “if you always do things the same way and never redesign services then #telehealth will always cost more” and “tech is potential disruptor, but service redesign is key. The workforce are trying to work round deficiencies in the current structures which include blocking staff from using social media”.

Panel debate on the pros and cons of Telehealth and Telecare chaired by https://twitter.com/RoyLilley and including ttps://twitter.com/mellojonny

Kent Care in the Digital Age conference
https://shirleyayres.wordpress.com/2013/08/25/kentdigicare-a-milestone-for-connected-care/ #kentdigicare

Congratulations to Andrea Sutcliffe https://twitter.com/Crouchendtiger7 Chief Executive of the Social Care Institute for Excellence who has been appointed by the Care Quality Commission (CQC) as its first Chief Inspector of Adult Social Care.
Watch her on DSC Podcast 6: http://www.youtube.com/watch?v=WAF4Q5qx8gs

Growing old (dis)gracefully: Choice for the late middle age
https://twitter.com/JohnW_Bromford
http://www.24dash.com/news/housing/2013-08-28-Opinion-Growing-old-dis-gracefully-Choice-for-the-late-middle-age?utm_content=bufferb78b0&utm_source=buffer&utm_medium=twitter&utm_campaign=Buffer

NHS re-organisation
Follow https://twitter.com/clarkmike
Subscribing to monthly eNewsletter http://www.telecarelin.org.uk/
An alternative guide to the new NHS in England by the Kings Fund
http://www.kingsfund.org.uk/projects/nhs-65/alternative-guide-new-nhs-england

Ermintrude2
https://twitter.com/Ermintrude2 has started writing again
Social Work Journal Club Chat
#swjcchat.
http://swjcchat.wordpress.com/2013/07/07/what-is-the-social-work-journal-club/

Health & Illness in a Connected World
Fascinating post about online peer support in the digital age
https://twitter.com/clarkmike
http://1.usa.gov/17MH9dJ

HealthyWalks
https://twitter.com/healthywalks network run by https://twitter.com/RamblersGB & https://twitter.com/macmillancancer

http://bit.ly/1f4yB4I Walking for Health
Free local easy walks
http://www.walkingforhealth.org.uk/

Systems Thinking for Girls
We recommend the writing of https://twitter.com/STforgirls who challenge every day management thinking and sexism.
http://systemsthinkingforgirls.com/

Challenges and opportunities of Digital Leadership
https://twitter.com/clarkmike
10 top tips asks whether a ‘digital’ leader any different from a ‘traditional’ leader.
https://shirleyayres.wordpress.com/2013/08/08/digital-leadership-10-top-tips-from-clarkmike/

Lessons in Digital Leadership (from South Korea and Uganda)
https://twitter.com/PaulBromford
http://paulbromford.wordpress.com/2013/08/08/lessons-in-digital-leadership-from-south-korea-and-uganda/

Three Ways To Get Cool Stuff Done Quickly At Work
https://twitter.com/HelReynolds
http://paulbromford.wordpress.com/2013/08/12/three-ways-to-get-cool-stuff-done-quickly-at-work/

Meet Helen Reynolds the #socialmedia guru who makes Monmouthshire rock
http://www.theguardian.com/local-government-network/2013/aug/23/social-media-monmouthshire?utm_source=buffer&utm_campaign=Buffer&utm_content=buffercc007&utm_medium=twitter

The living map of ageing innovators
https://twitter.com/nesta_uk
provides a guide to some of the most exciting things happening in the world of ageing. http://ageinginnovators.org/

Living map of job innovators
https://twitter.com/nesta_uk
The most exciting things happening in the world of job creation and tackling worklessness.
http://jobsinnovators.org/

Nominet trust Social Tech, Social Change – seeks to inspire more entrepreneurs to develop new ventures using digital technology for social impact.
http://www.nominettrust.org.uk/what-we-support/our-investment-programmes/social-tech-social-change

The Digital Edge is an investment programme to fund innovative, tested ideas for using digital technology to improve young people’s economic and social participation.
http://www.nominettrust.org.uk/what-we-support/our-investment-programmes/digital-edge

The Life Transitions programme funds innovative ventures using digital technology to support people during periods of transition, such as moving in and out of employment, bereavement, or moving in and out of a healthcare environment.
http://www.nominettrust.org.uk/what-we-support/our-investment-programmes/life-transitions

Nominet Trust 100
http://www.nominettrust.org.uk/knowledge-centre/nominet-trust-100

Click Guide to Technology for Adult Care
https://shirleyayres.wordpress.com/2013/02/21/available-now-the-click-guide-to-digital-technology-for-adult-social-care/

Mindings Update
http://www.leightonbuzzardonline.co.uk/news/community/snap-up-a-place-in-this-trial-to-tackle-loneliness-1-5350730

Kickstarter “Be Natural”: Alice Guy-Blaché
The first female director in the motion-picture industry and is one of the first directors of fiction films.
http://www.kickstarter.com/projects/benatural/be-natural-the-untold-story-of-alice-guy-blache

Let Toys Be Toys
Campaign to stop retailers limiting children’s imaginations and interests by promoting some toys as only suitable for girls, and others only for boys.
http://www.lettoysbetoys.org.uk
Sign the petition!
https://www.change.org/petitions/toy-retailers-in-uk-and-ireland-stop-promoting-toys-as-only-for-boys-or-only-for-girls-2

Twitter Tips and The Art Of Tweeting: Do’s And Don’ts
https://twitter.com/ValaAfshar
http://www.informationweek.com/social-business/social_networking_consumer/the-art-of-tweeting-dos-and-donts/240157863?utm_source=buffer&utm_campaign=Buffer&utm_content=bufferab9ff&utm_medium=twitter

UP-COMING MONTH

5 September
WonkComms: Rent-a-quote? Think tanks, media and strategy.
http://wonkcomms.net/2013/07/17/event-rent-a-quote-think-tanks-media-and-strategy/

5 September
Social Care Curry Club
https://socialcarecurryclub.wordpress.com/
https://twitter.com/SocialCareCurry
Started by https://twitter.com/Mattbowsher and supported by https://twitter.com/GeorgeJulian

September 10
World Health Organization and the International Association for Suicide Prevention (IASP) will co-sponsor World Suicide Prevention Day
https://twitter.com/WHO
https://twitter.com/IASPinfo

#FOLLOW FRIDAY

@whatsthepont
http://whatsthepont.com/

@TryLife_tv
Online drama series
https://twitter.com/PaulRIrwin (Director)
http://www.youtube.com/watch?v=HTSa9HxxWLI&feature=youtu.be

@allyc375
“Health and social care hell raiser”

@LetToysBeToys
Campaign to stop retailers limiting children’s imaginations and interests by promoting some toys as only suitable for girls, and others only for boys.

 

Introducing ‘Shared Walk’ a novel form of visual communication

Being isolated and housebound can have a serious impact on a person’s health, well-being and quality of life. A new internet and smartphone service is helping housebound individuals to explore the outside world with a friend, relative, carer, or volunteer. The aim of Shared Walk is to help people stay in touch through sharing access to photographs and short videos that can be easily and spontaneously transmitted from a customised mobile phone app.

In particular, it allows anyone with a smartphone to capture and send narrated videos to a housebound partner with access to personal space on the Shared Walk website. It is hoped that this service will be particularly valuable for relatively isolated individuals with access to the website. It will enable them to keep in touch with any contact  (or group of contacts) who can use a smartphone app. It is secure, accessible and user friendly to the novice – and it’s free to use.

The mobile member of this partnership typically captures brief video episodes of their daily lives with the  phone app and instantly transmits them to ‘domestic’ partners to view and, if they like. comment upon through a simple webpage. The video might be outward looking views of a “walk” (although it might even be the view from a “journey” rather than a walk – say the view from a bicycle or car). Housebound participants can also subscribe to “stories” in which a mobile individual posts intermittent video clips that capture something of their everyday lives –  this could range from a student,someone in business, a member of the clergy or a teacher.

“We were motivated by the idea that vivid and personal visual material was a powerful resource to animate and sustain relationships, particularly among those increasingly disconnected from an active social world.”  Professor Charles Crook leading the team developing Shared Walk

The research team at the University of Nottingham (with funding from the Nominet Trust) have been looking at how everyday technology can help those who are socially and physically isolated feel more connected with their families, friends and community.

Shared Walk are partnering with charities working with housebound individuals to promote the service and encourage people to sign up. Have a look at the introductory video and do email  Professor Crook charles.crook@nottingham.ac.uk or contact Charles  via Twitter if you would like to be involved in this innovative project.

 

 

Digital technology and care – how do we promote more connected thinking?

The care my parents received in later life was important to me, my family and our friends.I know how much they would have enjoyed finding out about and using digital technology!

I was reminded of this when reading over 65 papers produced by more than 30 organisations exploring ageing, innovation, digital technology and access to information and resources. There is so much potential for digital technology to enable people to make new connections, contribute to person-centred support, develop community networks and new models of care so an obvious question is what is stopping more widespread adoption?

There is no shortage of innovations in digital technology and millions of pounds are being spent supporting further developments. It is less clear about the application, impact and usage of these innovations. One problem is the limited awareness in the sector and amongst the public about what is available and it’s value. I believe that a big deficit is the lack of a strategic approach to embedding digital technology in the range of options to support people to live more fulfilling lives. Most days I am answering questions about suitable technology products and services.(Sadly this is  not a service I am funded to provide so inevitably help is limited by my availability). A major reason why I produced the Click Guide to Digital Technology for Adult Social Care is to forge connections across a seemingly disparate sector which ranges from entrepreneurs, practitioners,  commissioners and self funding customers.

I welcome the Ageing and Innovation programme being developed by Nesta with a focus on innovating across our social institutions. The Living Map of Ageing Innovations highlights many interesting innovations.  #5hrsaday

Sharpening the Care Diamond by Matthew Taylor Chief Executive of the RSA  explores society’s capacity for providing care which comprises the market, the state, close family and the wider community.

David Wilcox and his team have been asking challenging questions in the Nominet Trust exploration  into using technology later in life “We know lots about innovation, digital tech & #socialcare now who will make it useful?” #dtlater

I recommend reading the inspiring approach developed by the Asset Based Community Development  Institute which focus on developing new ideas and strategies which are not needs based and funding-led, but instead use assets more effectively and promote citizen led initiatives. A recent discussion with Cormac Russell a faculty member of the ABCD Institute confirmed the importance of supporting  communities to actively engage in a democratic and inclusive way in co-producing stronger, safer and healthier neighbourhoods.

It is definitely worth following the Kings Fund Time to Think Differently programme aimed at stimulating debate about the changes needed for the NHS and social care to meet the challenges of the future. Excellent infographics and an analysis of future trends. #kfthink

These and many other initiatives are ensuring that technology acts as an enabler; exploring how community support can be developed;  promoting the user perspective in developing technologies and enabling people to live well with long term conditions. But I am most aware that there is a real need to encourage more strategic thinking which promotes collaboration and connected strategies. It is also essential that we can provide evidence of impact and outcomes in the use of digital technology. There are a lot of sceptics to be convinced! Individuals and organisations  need to have confidence in the products and services being provided by digital technology. Whilst many health technologies are possibly over evaluated much of the digital technology being developed for care is under evaluated.

I am concerned about potential duplication with the number of age and innovation projects currently underway. There does seem to be a lack of collaboration amongst organisations, researchers and innovators. How can we encourage the sharing of resources in ways that are discoverable for people requiring care and support, their family and friends and service commissioners?

There are a number of challenges. The care sector is complex and fragmented with a seemingly narrow focus on residential and home care. For me wellbeing comprises all of the services which make each of us feel safe, secure and supported in our community whatever our age or personal circumstances. I really hope the Health and Wellbeing Boards will be a catalyst for connecting key players in local communities  which includes  social services, health, housing, education, leisure services, the police, economic regeneration, charities and social enterprises , private providers and of course the purchasers and recipients of services.

We need to think differently  about how care is provided and there is a critical role for community development in  identifying and supporting  community builders and connectors  who may not be involved with any of the organisations represented on the Health and Wellbeing Boards.

In my paper for the Nominet Trust “Can online innovations enhance social care?” I suggest we explore the potential for developing a Community Wellbeing and Social Technology Innovation Hub. There are many organisations thinking about how care can be delivered more effectively with a focus on the needs and aspirations of the individual requiring support. I believe we need to develop a coherent and independent voice which will facilitate connections and challenge silo thinking amongst the hundreds of potentially competing stakeholders with an interest in this area. Mapping networks and community hubs would be a good start. We also urgently need to create a better shared understanding of technology innovations, the benefits and the limitations.

Just imagine if there was one trusted source where you could access the latest information about care and support innovations, get advice about selecting hardware and choosing apps, find support to get and stay online and understand which organisations are funding, researching and promoting digital technology across the wider care sector.

The way forward?

Convene a roundtable for all the funders of digital technology to explore   collaboration, sharing practice and a common approach to evaluating and promoting the outcomes and impacts of their investment.

Provide signposts which enable care recipients, their families and carers to find out what technology products and services are available, both through statutory services or to purchase independently.

Create, promote and participate in events that showcase innovations in care which could be adopted by local authorities, the NHS and housing providers.

Map all of the digital community hubs (however defined) which are available to ensure that people have access to local resources.  This would also identify areas where there is currently no support available.

Benchmark levels of awareness about technology innovations across the care sector and work with key players to promote and share the benefits of innovation.

I welcome your thoughts and ideas here or through Twitter @shirleyayres using the hashtag #deukcare

Can online innovations enhance social care?

 Can online innovations enhance social care? My new provocation paper for the Nominet Trust is published today along with the first in a series of posts exploring the challenges.

 

I hope that you will add your thoughts to this important debate!